Responsible Play (NZ)
KiwiRewardsArena.com supports safe, informed play. If gambling stops being fun, pause and get help.
Key principles
- Only gamble money you can afford to lose; never chase losses.
- Set time and spend limits before you start and stick to them.
- Avoid gambling when stressed, upset, under the influence, or as a way to make money.
- Take regular breaks and balance play with other activities.
- Know the minimum legal age for the product you use (commonly 21+ for some gambling products and 20+ for NZ casinos).
Tools and limits
Where available, use operator tools (or device-level tools) to reduce risk:
- Deposit/spend limits: cap daily/weekly/monthly deposits or spend.
- Time limits & reminders: set session timers and reality checks.
- Cooling-off/time-outs: take a short break (e.g., 24 hours to several weeks).
- Account closure: close your account if you no longer wish to play.
- Blocking tools: consider website/app blocking on your devices and restricting payment methods where possible.
Self-exclusion (NZ)
Self-exclusion is a formal way to stop yourself from accessing a gambling venue or service for a set period. You can usually request self-exclusion directly with the gambling operator/venue. If you need help starting the process, free support services can guide you.
If you or someone else is in immediate danger, call 111.
Get help in New Zealand
- Gambling Helpline NZ: 0800 654 655 • Text 8006
- PGF Services (Problem Gambling Foundation): 0800 664 262
- Alcohol Drug Helpline: 0800 787 797
- Need to talk? (free call/text): 1737
- Lifeline: 0800 543 354
If you are worried about someone else’s gambling, these services can also support whānau and friends.